Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or other proof of purchase.

How to Request a Return

To start a return, please contact ANAM by Sughra via WhatsApp or call at 03145417924, or email us at anambysughra@gmail.com within 7 days of receiving your order.

If your return request is approved, we will provide you with instructions on how and where to send the package.

Customers are responsible for the return shipping costs. ANAM by Sughra does not provide or reimburse return shipping costs.

Items sent back to us without first requesting and receiving approval for the return will not be accepted.

For any questions regarding returns, you can contact ANAM by Sughra via WhatsApp or call at 03145417924, or email us at anambysughra@gmail.com

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged, defective, or incorrect items, please contact us as soon as possible with relevant details and photographs of the item.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

• Gift cards

• Custom or personalized products

• Items that have been worn, used, washed, altered, or damaged after delivery

• Items returned without their original tags or packaging

If you are unsure whether your item is eligible for return, please contact ANAM by Sughra via WhatsApp or call at 03145417924, or email us at anambysughra@gmail.com before sending it back.

Exchanges

If you would like to exchange an item, please contact us within 7 days of receiving your order.

If your exchange request is approved, you will need to return the original item in accordance with our return conditions. Customers are responsible for the applicable return and shipping costs associated with an exchange.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed to your original payment method within 10 business days.

For Cash on Delivery (COD) orders, we may contact you to obtain the necessary details for processing an approved refund.

Please note that it may take additional time for your bank or payment provider to process and reflect the refund in your account.

If more than 15 business days have passed since we approved your refund, please contact ANAM by Sughra via WhatsApp or call at 03145417924, or email us at anambysughra@gmail.com